At tc.zenixvr.com, we use Printify for print-on-demand fulfillment. Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.
Please note that Printify will not be held responsible and will not offer replacements or refunds if you ordered the wrong item. In case of an unsuccessful delivery, a partial refund will be issued. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
